AAJA Exchange
Privacy Policy
How AAJA Exchange handles information needed to operate exchange services safely.
Last updated: 2026
1. Introduction
This Privacy Policy explains how AAJA Exchange may collect, use, store, and share information when you use the website, create exchange orders, contact support, upload payment proof, or participate in account and affiliate features.
2. Information we collect
- Email address, name, phone number, and account profile details when provided.
- Order details including exchange direction, amounts, rate, currency, wallet address, payout account, sender account, and transaction status.
- Uploaded payment proof, screenshots, transaction hashes, receipts, and support attachments.
- Support messages sent through forms, email, Telegram, WhatsApp, or other official channels.
- IP address, device information, browser details, timestamps, and technical logs used for security and fraud prevention.
3. Account information
Account information helps identify users, protect account access, apply dashboard features, track order history, and communicate about exchange activity.
4. Transaction information
Transaction information is used to calculate orders, verify payment, complete payout, resolve disputes, meet compliance obligations, and maintain accurate operational records.
5. Payment proof information
Payment proof may include receipts, screenshots, sender details, wallet confirmations, blockchain transaction hashes, or account information visible in the submitted proof. Users should upload only proof related to the order.
6. Technical information
AAJA Exchange may process IP address, browser, device, session, request, and security log information to prevent abuse, troubleshoot errors, protect accounts, and monitor service reliability.
7. How we use information
- Create, verify, process, cancel, refund, or complete exchange orders.
- Provide support and communicate about order status or account issues.
- Prevent fraud, spam, unauthorized use, and policy violations.
- Apply AML/KYC/KYT checks, sanctions screening, and risk-based reviews when needed.
- Improve website reliability, mobile usability, and customer support quality.
8. Legal and security reasons
Information may be used to comply with applicable laws, payment partner requirements, accounting needs, fraud prevention, dispute handling, enforcement of site rules, or requests from competent authorities where legally required.
9. Data sharing
AAJA Exchange may share limited information with payment providers, wallet providers, compliance tools, hosting providers, support tools, professional advisers, or authorities when necessary to process transactions, prevent abuse, comply with law, or resolve disputes.
10. Cookies
Cookies and similar storage may be used for authentication, session security, preferences, analytics, and protection against automated abuse. Browser settings may allow users to control cookies, but some features may not work correctly without them.
11. Data retention
AAJA Exchange keeps information for as long as reasonably needed for exchange processing, support, fraud prevention, compliance, audit, tax, accounting, and legal purposes.
12. User rights
Users may contact support to request access, correction, or review of their information. Some records may need to be retained for security, compliance, accounting, or dispute reasons.
13. Security
AAJA Exchange uses reasonable organizational and technical safeguards to protect information. No online service can guarantee absolute security, so users should protect their email, account credentials, devices, wallets, and payment accounts.
14. Contact
Privacy questions can be sent to Aajaexchange@gmail.com.