AAJA Exchange
Conditions for exchange rate fixation
How AAJA Exchange confirms the rate used for an exchange order.
Last updated: 2026
Core rule
The rate is fixed at order creation if the client pays within 20 minutes and market conditions remain stable. Late payment, delayed confirmation, or significant market movement may lead to recalculation or cancellation.
1. Exchange procedure
- The client creates an order and reviews the displayed exchange rate, amount, and receiving details.
- The client sends funds according to the official order instructions.
- AAJA Exchange verifies receipt of funds and payment proof where required.
- The platform calculates or confirms the final amount.
- The payout is processed after payment, verification, and compliance checks are complete.
2. Receipt of funds
Crypto, wallet, bank, or mobile money funds must be received or confirmed through the relevant network or payment provider before an order can be completed.
3. Automatic conversion
Where supported, the system calculates the exchange using the displayed direction, rate, fee, reserve, and configured order limits.
4. Final amount calculation
The final payout may reflect the confirmed rate, received amount, applicable fees, network costs, and any recalculation required by policy.
5. When rate is fixed
A rate is normally fixed when the order is created and the client completes payment within the required 20-minute window. The rate remains valid only when market conditions remain stable and the payment can be confirmed without unusual delay.
6. 20-minute payment window
The client should send payment within 20 minutes of creating the order. Orders not paid within the payment window may expire, be canceled automatically, or require support review before processing continues.
7. Late payment
If payment arrives after the 20-minute window, AAJA Exchange may recalculate the order at the current rate, restore the order manually, request confirmation from the user, or cancel and refund where possible.
8. Market fluctuation
Significant market movement can affect the final amount when an order is unpaid, late, delayed, pending confirmation, or not safely processable at the originally displayed rate.
9. Pending confirmation
Blockchain congestion, insufficient confirmations, payment provider review, merchant confirmation delays, or unclear payment proof can keep an order pending. The final amount may be reviewed if the delay affects the original rate conditions.
10. Recalculation
Recalculation may use the rate available when funds are actually confirmed, when support restores an expired order, or when the issue preventing completion is resolved.
11. Canceled orders
Orders may be canceled if payment is not received, the payment window expires, details are incorrect, verification is not completed, or risk controls prevent processing. Contact support before sending funds to a canceled order.