AAJA Exchange
Frequently Asked Questions
Answers to common AAJA Exchange order, payment, account, affiliate, refund, and discount questions.
Last updated: 2026
General questions
AAJA Exchange is a digital currency exchange service for supported crypto, wallets, mobile money, bank, and local payment directions configured by the platform administrator.
Exchange orders
Contact support before taking further action. The order may need recalculation, additional payment, partial processing, or refund review depending on the payment status and exchange direction.
Payments
No. Create the order first and use only the official payment instructions shown for that order or confirmed by official support.
Account and security
Some exchange features may work with order email verification, while account features provide profile access, transaction history, affiliate tools, and easier tracking.
Affiliate program
Approved affiliates share a referral link. When a referred customer completes an eligible exchange, commission can be calculated according to affiliate terms.
Refunds
Contact support from the original order email and provide the order number, payment proof, transaction hash if applicable, and reason for the request.
Discounts
It is a loyalty discount system that rewards registered users with higher discounts on exchange fees as their completed exchange volume grows.